What are the differences between monitor types?
PADURUS notify any disruptions in website services or any downtime.
PADURUS monitoring involves actively tracking and overseeing the status of IP addresses, including the detection and alerting of any online status change.
PADURUS check the availability of network devices, determine IP address destination and to ensure reaching the operational networking.
PADURUS observe specific accounts running on various ports, ensuring the continuous functionality of email services and database servers etc.
PADURUS checks whether a hostname is resolved correctly and regularly tracks DNS records to ensure that communication between the browser and the website is secure.
PADURUS constantly keeps track the position of your site based on a particular keyword in your website
The log data gathered for log management is stored by Padurus for a maximum of 30 days. To extend the retention time, please get in touch with [email protected].
Any online application can be considered an application, and the number of them varies depending on the language the agent supports.
Padurus notifies users promptly via email or SMS alerts as soon as any monitored service experiences downtime or performance degradation. This immediate notification enables quick responses to resolves the issues.
The number of services you can monitor depends on the subscription plan chosen. Padurus offers different plans with varying limits on the number of monitored services.
In case of downtime or issues, Padurus immediately alerts users through their preferred communication channels. Users receive detailed notifications to take appropriate actions to restore services.
Absolutely, Padurus allows users to configure custom alerts based on unique thresholds, specific response codes, or predefined criteria to receive alerts tailored to their requirements.
Padurus offers real-time status updates, displaying the current availability and performance metrics of the monitored services services on the dashboard.
We offer the following purchase options :
Since credit cards are processed automatically, we prefer that you use this method of payment. We take American Express, JCB, Diners Club, MasterCard, Visa, and Discover. You can use your Padurus account to make monthly or annual payments.
You can use your PayPal account to pay for a Padurus subscription. All you have to do to upgrade your account is choose PayPal under Payment Options. To complete the payment, you can log in with your Padurus account credentials.
Plans that are customizable from Padurus satisfy all monitoring requirements. We provide a number of "presets" that cater to the majority of users' typical demands, but we also enable self-service add-ons for specific features and check kinds as needed. Details about these plans, including features and available restrictions, can be found on the Pricing page.
My Profile > Subscription & Payments > Upgrade My Subscription page allows account owners and admins with purchase permissions to view and modify their subscription. With the ability to quickly add choices like checks, SMS and phone credits, Status Pages, User Accounts and more, this provides a summary of the check kinds and quantities accessible on the account.
Additionally, we can collaborate to develop a Custom Plan if your use case is distinct and difficult to fit into any of our pre-made plans. For a Custom Quote, please contact us here.
Please feel free to email [email protected] with any additional inquiries you may have regarding billing, subscriptions, or add-ons.
You need to log in to your account and go to My Settings. Then, you need to scroll down to the Delete Account and you will see 'I still want to delete the account'.
No, Padurus operates on transparent pricing models without any hidden fees. Users pay the specified amount based on their chosen subscription plan.
Yes, Padurus provides the flexibility to upgrade or downgrade subscription plans at any time. Users can adjust their plans based on evolving monitoring needs.
Yes, Padurus provides discounts for users opting for long-term or annual subscriptions. Users can benefit from cost savings by selecting extended subscription periods.Yes, Padurus provides discounts for users opting for long-term or annual subscriptions. Users can benefit from cost savings by selecting extended subscription periods.
Find all your invoices in your account under My Profile > Subscription & Payments. You will see a blue bill button on each month that you have paid.
If you are trying to purchase a subscription from our website, please contact us at [email protected].
You can also run a few checks yourself :
1. Make sure your billing information is up to date.
2. Check your card details are correct and funds are available.
3. Try an alternative method of payment.
If you are having this problem, please contact your bank first to see if there are any issues with the payment and let us know.
Everyone needs uptime monitoring for the following primary reasons:
You will incur losses if your website is unavailable for an extended length of time.
The people that visit your site are your guests. Instead of leaving them alone in an area that is unfamiliar to them, your goal should be to assist and amuse them while they navigate your website. Even though it's not deliberate, having your website unavailable is like shutting your door in their face.
Too much downtime on your website can negatively affect its SEO and cause search engines to penalise it, which is never ideal for any website.
Padurus ensures the confidentiality and security of monitored data. It employs robust security measures and encryption protocols to safeguard user information.
Padurus employs industry-standard encryption protocols to secure all monitored data, ensuring that sensitive information remains confidential and protected.
No, Padurus prioritizes user privacy and does not share or sell personal information to third parties. User data is used solely for monitoring purposes.
The file size is limited to 8 MB. We advise using the HEAD HTTP method if it is larger. When editing a monitor, you may locate it under "Advanced settings."
When the service is down, the monitor continues to function and checks to see if it has resumed.
First and foremost, kindly confirm that your supplier and you have whitelisted all of our IP addresses. You can find them all right here.
You might try deleting the monitor and create it again if the problems persist. This will modify your monitor's IP address.
Examine the Response Times graph to see whether any longer responses are there in case of a "Connection Timeout." When your URL cannot be accessed for 45 seconds, the monitor will be reported as down.
If you encounter setup issues, Padurus provides comprehensive documentation and guides. Additionally, the support team at [email protected] is available to assist with any setup problems.
On the Internet, network connection issues might occasionally arise, so even if your website is operational on your server, it could not be accessible to the majority of visitors. We check your website twice from two distinct places when we report an outage, and if both report an outage, we send out an alert.
Regretfully, any logs associated with this monitor will be deleted upon clicking the "Delete" button, and there is no way to retrieve them.
Yes, Padurus provides guidance and support in interpreting monitoring data or reports to help users understand performance metrics and make informed decisions.
All fees paid by existing customers are non-refundable except for first-time users.
If you are a first-time user, you are eligible for a full refund within fourteen (14) days period will not be entertained.
You are required to make the refund request through the official ticketing system within the stipulated time frame.
The company has the right to refuse a refund, including but not limited to abuse to the system or if fraud is suspected.
If a customer requests a refund, it will take around fourteen (14) business days to be processed and completed. All returns shall be made through the same mode of payment.
Padurus shall not be liable with respect to any loss, damage, cost, or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.
Once the refund has been processed, the account will automatically be downgraded to the Free Plan.
Padurus provides a refund policy, allowing users to request refunds within a specified period if the service does not meet their expectations or requirements.
Padurus offers a satisfaction guarantee and provides refunds within a specified period if users are not satisfied with the service. Users can request refunds based on the refund policy terms.
Refund requests with Padurus are typically processed within a specific timeframe, ensuring prompt resolution for dissatisfied users.
