This website is operated by Padurus throughout the site, the terms "we", "us","Padurus", and "our" refer to Padurus Sdn. Bhd. Padurus Sdn Bhd offers this website, including all information, tools, and services available from this site, to you, the user, conditional upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing any product or service from us, you will be considered immediately engaged in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). Our Acceptable Use Policy ("AUP") governs your use of our Service in detail, and by using our Service, you agree to abide by all of the policies in our AUP. If you are using the Services on behalf of an organisation, you are agreeing to these Terms for that organisation and promising to us that you have the authority to bind that organisation to these Terms (in which event, "you" and "your" will refer to that organisation).
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any service offered by Padurus. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Please note that Padurus doesn't provide warranties for the Services. This contract also limits our liability to you.
Description of Service
Padurus is a SaaS service, developed to monitoring and managing network, IT services as well as servers across multiple platforms. It’s designed to overcome these challenges and simplify IT management, monitoring and troubleshooting. In one centralized and remote access web-based control center, Padurus allows you to easily monitor, manage and troubleshoot network and servers, monitor host or website performance and manage software and hardware inventory.
With an intuitive graphical user interface, handy automation tools and real time alerts, IT management is now a fast and seamless task. So, now you can focus on other aspects of your ever-growing business.
Server Security
The Subscriber is solely responsible for maintaining the security of the Subscriber's servers that are created via the Padurus service. Padurus shall have no liability for any security breaches or data breaches and does not guarantee the security of the Subscriber's servers, even if those servers were initially created and provisioned by Padurus We follow strict, industry-leading security measures to manage servers. We will NEVER access your server without your explicit request for us to do so. If your server needs manual intervention from us, you must request our help and give us your permission to access your server before we will be able to assist you.
Backup
The Subscriber is solely responsible for the preservation of all data which the Subscriber saves onto its server (the "Data"). Padurus shall have no liability for any Data that may be lost.
Fees for Services
You agree to pay Padurus any fees for each Service you purchase or use (including any overage fees), in accordance with the pricing and payment terms presented to you for that Service. Where applicable, you will be billed using the payment method you select through your billing page. You agree that payments you make either by subscription, credit top-up, or by any other means are non-refundable, subject to our Refund Policy.
Subscriptions
Padurus Services are billed on a subscription basis (we call these "Subscriptions"). You will be billed in advance on a recurring, periodic basis (each period is called a "billing cycle"). Billing cycles are monthly or yearly, and your subscription will automatically renew at the end of each billing cycle unless you cancel the auto-renewal through your billing page. You may cancel the auto-renewal of your subscription at any time, which will cause your subscription to stop at the end of your next billing date.
By providing the payment information to our system, you authorize us to charge you the subscription fee as per selection of your ideal plan. The payment method provided during the sign-up process (e.g., credit card details) will be only used for billing purposes. Users are responsible for ensuring their payment details are accurate and up to date.
Failed Payments and Outstanding Account Balances
In the event that a payment fails during the renewal process, our integrated payment system (Stripe) will initiate multiple payment attempts within a grace period of 7 days. Additionally, our system will promptly dispatch reminders for manual intervention. If no action is taken, an extended grace period of 3 days will be provided, during which manual authorization for payment becomes necessary.
Should the outstanding balance remain unresolved after a total of 10 days, the account status will be updated to Free, and the outstanding balance will stop accumulating.
Should the outstanding balance remain unresolved after a total of 10 days, the account status will be updated to Free, and the outstanding balance will stop accumulating.
The proprietary Padurus Agent, which manages SaaS services, will be deactivated on any account with outstanding payments. As a result, web application downtime will begin on the 11th day following the grace period.
SSL certificate renewal will be disabled after the conclusion of the grace period.
All backup operations will be temporarily paused when the account is locked following the grace period. Any backup snapshots will be retained up to their retention time, after which they will be deleted.
If an account remains inactive for 90 days without activation and renewal, it may be subject to deletion to ensure compliance with data privacy regulations.
Any payments made beyond the grace period will trigger the initiation of a new billing cycle. This new cycle will include the accrued outstanding balance for the active days until the deactivation of the RunCloud Agent. Once deactivation occurs, all services will cease, and the account will be scheduled for eventual removal.
It is imperative to emphasize that while our services will be withdrawn, the server itself will not be erased. In instances where a server was previously configured through our control panel, but which now operates independently from our platform and remains detached from our control panel, service disruption will also be experienced.
Change of Plan
You may change your plan at any time within the billing cycle. Changing any plan to a higher or lower plan may incur a cost. Upon the successful change of plan, the new subscription fees become immediately applicable, and the default payment method will be charged after deducting the available credit balance from your account. The new billing cycle date will be the date of the successful plan change. If the change is from a higher plan to a lower plan, the balance will be credited to the credit balance, if any, and subject to our Refund Policy.
Adding any other services to the subscription, will be prorated according to the active billing cycle, and will not affect the billing cycle date.
Cancellation of Subscription
You may cancel your subscription at any time for any reason. If you cancel a subscription, you may use the Service until the end of your billing cycle. Upon cancellation, the auto-renewal will be revoked, and you will no longer be charged. Should you change your mind, you may resume the subscription at any time prior to the end date of the billing cycle, in which case auto-renewal will be restored to active. Downgrading or cancelling your subscription may cause a loss of content, features, or capacity of the Service available to you, and Padurus does not accept any liability for such loss.
Price Changes
Padurus may change the fees charged for the Services at any time. However, for Services billed on a subscription basis, the change will become effective only at the end of the current billing cycle of your Subscription. Padurus will provide you with reasonable prior written notice of any change in fees to give you an opportunity to cancel your Subscription before the change becomes effective.
SUSPENSION AND TERMINATION OF USE OF THE SERVICE
Padurus reserves the right to terminate your Subscription at the conclusion of a billing cycle, provided that we give you at least seven (7) days advance notice prior to the next billing date. If you wish to terminate your Subscription, it is your responsibility to notify us in advance. Failure to do so will result in the automatic renewal of your Subscription on monthly basis, with notification sent to you on the same date.
Padurus may also suspend providing the Services to you if we are investigating suspected misconduct by you. If we limit, suspend, or terminate the Services you receive, we will endeavor to give you advance notice.
NO WARRANTY
Padurus provides the service "as is", "with all faults" and "as available". To the maximum extent permitted by applicable law, Padurus makes no (and specifically disclaims all) representations or warranties of any kind, whether express, implied, statutory, or otherwise, including, without limitation, any warranty that the service will be uninterrupted, error-free, or free of harmful components, that the content will be secure or not otherwise lost or damaged, or any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, or non-infringement, and any warranty arising out of any course of performance, course of dealing, or usage of trade. Some jurisdictions do not allow the foregoing exclusions. In such an event such exclusion will not apply solely to the extent prohibited by applicable law.
LIMITATION OF LIABILITY
In no event shall we, nor our directors, employees, agents, partners, suppliers or content providers, be liable under contract, tort, strict liability, negligence, or any other legal or equitable theory with respect to the services (i) for any lost profits, data loss, data theft, cost of procurement of substitute goods or services, or special, indirect, incidental, punitive, compensatory, or consequential damages of any kind whatsoever, substitute goods or services (however arising), (ii) for any bugs, viruses, trojan horses, or the like (regardless of the source of origination), or (iii) for any direct damages in excess of (in the aggregate) fees paid to us for the particular services during the immediately previous one month period, even if Padurus had been advised of, knew, or should have known, of the possibility thereof. The subscriber acknowledges that the fees paid by him or her reflect the allocation of risk set forth in this agreement and that Padurus would not enter into this agreement without these limitations. Subscriber hereby waives any and all claims against Padurus arising out of subscriber's purchase or use of the services, or any conduct of Padurus's directors, officers, employees, agents, or representatives. Your sole and exclusive right and remedy in case of dissatisfaction with the services or any other grievance shall be your termination and discontinuation of access to, or use of, the services.
CHANGES AND UPDATES
Padurus may change these Terms at any time for any reason, including to reflect changes in applicable law, or updates to Services, and to account for new Services or functionality. The most current version will always be posted on the Padurus website.
If an amendment is material, as determined in Padurus sole discretion, Padurus will notify you by email. Notice of amendments may also be posted to the Padurus blog or displayed upon your login to your account. Changes will be effective no sooner than the day they are publicly posted. In order for certain changes to become effective, applicable law may require Padurus to obtain your consent to such changes, or to provide you with sufficient advance notice of them. If you do not want to agree to any changes made to the terms for a Service, you should stop using that Service, otherwise by continuing to use the Services you indicate your agreement to be bound by the updated terms.
Padurus constantly changes and improves the Services. Padurus may add, alter, or remove functionality from a Service at any time without prior notice. Padurus may also limit, suspend, or discontinue a Service at its discretion. If Padurus discontinues a Service, we will give you reasonable advance notice to provide you with an opportunity to prepare and export a copy of your Data from that Service. Padurus may remove content from the Services at any time at our sole discretion, although we will endeavor to notify you before we take any action that is likely to materially impact you if practicable under the circumstances.
